Mandate Suspension Complaints

The Credit Association Of South Africa (CASA) Is Committed To Promoting A Fair, Responsible, And Ethical Credit Industry

In recent months, CASA members have reported an increase in debit order cancellations being processed by banks without verification of the underlying debit order mandate. This practice allows consumers to dispute or cancel debit orders without providing justification, which may lead to non-payment of valid and lawful credit agreements. CASA would like to support our members in addressing this issue.

To support this process, CASA is collecting individual complaints from credit providers who have been affected by debit order cancellations.

Mandate Suspension Complaints

Complaint Form ToThe National Financial Ombud Scheme Of South Africa (NFOSA)

In this form, the person lodging the complaint will be referred to as “you” and the financial service provider against which the complaint is made will be referred to as “the Participant”.

Preliminary Information:

Have you submitted a complaint to the financial service provider? *

Yes

If the Participant is a bank, and you have selected yes to the previous question, please provide the reference number allocated to the complaint: *

YOUR DETAILS

If you are a natural person, please only complete the information requested in PART-A. If you are a juristic person, please only complete the information requested PART-B.

PART-A

Title: *

Full Names: *

Surname: *

Initials: *

ID or Passport No.: *

First Language: *

Are you comfortable communicating in English? *

Yes

If you are not comfortable communicating in English, please indicate why: *

Address in full: *

Postal Code: *

Province: *

Mobile Number: *

Work Number:

Home Number:

Email Address:

Statistical Data

This information is requested by NFOSA for statistical purposes.

Age Range:

Race:

Gender:

I Live In:

Education:

Salary Range:

How did you learn about NFOSA?

PART-B

Entity Name:

Entity Type:

Entity Registration No.:

Entity Annual Turnover:

Address in full:

Postal Code:

Province: *

Mobile Number: *

Work Number:

Home Number:

Email Address:

Authorised Representative’s details

Title: *

Full Names: *

Surname: *

Initials: *

ID or Passport No.: *

Address in full:

Postal Code:

Province: *

Mobile Number: *

Work Number:

Home Number:

Email Address:

PARTICIPANT DETAILS

These are the details of the Participant against whom the complaint is lodged.

Name of the Participant:

Account / Policyholder’s Name:

Account / Policyholder's Surname:

Account / Policy Number:

Type of Account / Policy (if applicable):

Claim Number (if applicable):

THE COMPLAINT

This section should detail your complaint against the Participant

Please detail your complaint:

Attachments

Submit